Returns & Exchanges

Returns & Exchanges

Because tea is a consumable food product, Leaf & Lot does not accept returns or exchanges once an order has shipped. This policy helps us protect the quality and integrity of the products we send to every customer.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, compromised, or incorrect, please contact us within 7 days of delivery so we can review the issue.

This may include:

• A tea pouch that arrives open, torn, punctured, or with a compromised seal
• Tea that contains an unexpected foreign object or shows another apparent product quality or safety issue
• An incorrect product sent in your order
• Significant damage during shipment that affects the safety or usability of the tea

Please contact us at hello@leafandlot.com with your order number, a description of the issue, and clear photographs of the product and packaging.

Please keep the affected product and its packaging until we have reviewed your request. We may need additional information or photographs to investigate the issue.

If we determine that a product is damaged, defective, compromised, or incorrect, we may provide an appropriate resolution, including a replacement or refund. You will not be required to return a food product unless we specifically provide instructions to do so.

Change of Mind

We do not accept returns, refunds, or exchanges based on personal preference or a change of mind.

This includes situations where you do not prefer the flavor, aroma, appearance, or strength of a tea; accidentally order the wrong product or quantity; or decide you no longer want the product after it has shipped.

Natural agricultural products such as tea may also have reasonable variations in leaf appearance, aroma, and flavor between harvests and batches. These natural variations are not considered product defects.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us at hello@leafandlot.com as soon as possible.

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped, but we cannot guarantee that an order can be changed or canceled after it has been placed.

Once an order has shipped, it cannot be canceled and our standard no-return policy applies.

Shipping Damage

If your package arrives damaged, please photograph the shipping package and affected product before disposing of any packaging. These photographs may be needed for us to evaluate the issue or address it with the shipping carrier.

Cosmetic damage to exterior shipping materials that does not compromise the sealed tea pouch or affect the safety or usability of the product generally does not qualify for a replacement or refund.

Questions

If you have questions about an order or believe there is a problem with your tea, please contact us at hello@leafandlot.com.

Please include your order number whenever possible so we can assist you efficiently.